FAQ

What is an eSIM?

The replacement for SIM cards. eSIM is an 'embedded SIM That means everything you needed a SIM card for can be stored and updated onto the device itself. No more plastic SIM cards getting lost or damaged.
How many eSIM profiles can be stored at once?

That really depends on the handset. For example, the iPhone 12 allows you 10 to be stored at once But only one eSIM profile can be used at a time Phones with SIM card slots enable you to use one regular SIM card profile and one eSIM profile simultaneously This is called 'Dual SIM with an eSIM'.
Is eSIM needed for 5G?

No, but the evolution of eSIM and 5G functionality is linked . The next oeneration of 5G devices also needs to maximise space for antennae and batteries, making getting rid of traditional SIM trays a priority. This is likely to accelerate the launch of more eSIM-only smartphones in future too
If an eSIM-enabled phone has a SIM card in it (being used), what happens to the phone's existing voice/sms services if an eSIM data plan from a separate operator is used?

The short answer is that those services will still work, unless the user chooses to configure their phone not to. The device's operating system shows how to select SIM profiles as primary or secondary, meaning users can predefine how to make and receive calls/SMS and consume data. They can even have two phone numbers pointing at the same phone-these settings are very easy to change if needed.
What advantages does eSIM give now that SIM cards didn't before?

Unless you're a mobile operator or committed MVNO, physical SIM cards have traditionally made it too difficult to offer viable mobile data services. Now travel and hospitality brands have much to gain from leveraging esIM technology, increasing customer transaction value and frequency, and The beauty of eSIM is that it sits alongside your customers' own home SIM cards. So they dont lose their number, they don't have to swap SIM cardsand most devices will allow the eSIM and home SIM to be active at the same time, alloWing your customer to use the eSIM for the all-important data and still pick up their calls.
How do you add data plans to an eSIM?

Just a few changes to the phone settings that all eSIM-enabled phones support with ease, eSIM Go enables data plans to be pushed to a phone userSimply by scanning a QR code. From purchase to installed and active in as little as 30 seconds
How easy is it to switch between multiple SIM profiles?

Really easy. All eSIM-enabled phones have been designed to allow users to make use of their capabilities and prevent them accidentally configuring their phone the wrong way.