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Store Policy

Return/Refund Policy

We offer refunds for eSIM package purchases under specific conditions. As we provide digital goods, refund requests will be honored within 5 days of purchase under the following circumstances:

  1. Non-Delivery of the Product: If you do not receive the eSIM delivery email due to an issue with the mail system. Depending on the product's price, Roamie Family may require you to submit proof that you have filed a report with the mail service regarding the missing delivery.

  2. Defective eSIM: If the eSIM has irreparable defects despite our thorough testing. Such issues must be reported to our Support Team for review and approval of your refund request.

  3. Product Not as Described: If the eSIM does not match the product description. Each request based on this reason will be evaluated on a case-by-case basis and is subject to our approval. To avoid such issues, we encourage customers to carefully review all product details before making a purchase.

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Important: Refunds will not be provided if the customer is unaware of their phone's eSIM compatibility. We strongly advise checking your phone's compatibility on the manufacturer's website or contacting our Support Team for assistance before completing your purchase.

Privacy policy

We are committed to protecting your privacy and ensuring the security of your personal information. By using our website, you agree to the collection and use of your information as outlined below:

  1. Data Collection:

    • We collect personal information such as your name, email address, payment details, and contact information when you make a purchase or contact us.

    • We may automatically collect technical data like your IP address, browser type, and browsing behavior for analytics and security purposes.

  2. Use of Information:

    • Personal information is used to process orders, deliver eSIM packages, and provide customer support.

    • We may use your information to communicate updates, promotional offers, or service-related notifications.

  3. Payment Security:

    • All payments are processed securely through trusted payment solutions that comply with industry-standard security practices (e.g., PCI-DSS compliance).

    • We do not store or have access to your full payment information.

  4. Third-Party Sharing:

    • We do not sell or share your personal data with third parties except as required to complete transactions (e.g., payment processors) or comply with legal obligations.

  5. Cookies and Tracking:

    • Our website uses cookies to enhance user experience, track visitor behavior, and improve site functionality. You can manage cookie preferences through your browser settings.

  6. User Rights:

    • You have the right to access, correct, or request the deletion of your personal data. For assistance, please contact our Support Team.

Payment Methods
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